QUALITY ASSURANCE
Controlled Quality. Reliable Performance in Every Component.
From raw material verification and production inspection to load testing and final checks, we control key quality points throughout the manufacturing process to ensure each racking component meets confirmed specifications and project requirements.
Our quality and engineering teams inspect material quality, product dimensions, welding, surface treatment and structural details to help deliver consistent products and reliable performance for every project.
Quality Assurance
QUALITY ASSURANCE
Rigorous quality assurance testing verifies that every shelving component meets strength and durability standards, delivering long‑term reliability for your storage infrastructure.
01
WARRANTY COVERAGE CONFIRMATION
Confirm the applicable warranty conditions according to the contract and product category.
Check the product delivery date and the corresponding warranty period.
Determine whether the reported issue falls within the agreed warranty coverage.
Apply the warranty terms specifically confirmed for each individual project.
02
QUALITY EVIDENCE REVIEW
Provide clear photos of the product label and the affected area.
State the specification, quantity and installation position of the affected products.
Submit dimensional measurements or site inspection information when necessary.
Complete supporting information helps our technical team make an accurate assessment.
03
CAUSE & RESPONSIBILITY ASSESSMENT
Review the possible influence of manufacturing, transportation, installation and use.
Determine whether overloading or improper use may have contributed to the issue.
Check whether the site environment meets the required product conditions.
Use the assessment result as the basis for the after‑sales resolution.
04
AFTER‑SALES SOLUTION CONFIRMATION
Provide repair or adjustment recommendations according to the nature of the issue.
Arrange replenishment or replacement for products that meet the applicable conditions.
Confirm the required quantities, specifications and proposed handling method.
Begin the relevant after‑sales process after the solution has been approved.
05
REPLACEMENT SHIPMENT ARRANGEMENT
Check replacement product specifications against the original project documents.
Complete the necessary quality inspection before the replacement parts leave the factory.
Select appropriate protective packaging according to the product characteristics.
Provide the relevant transportation information after the replacement shipment is dispatched.
06
CASE DOCUMENTATION & IMPROVEMENT
Retain the submitted evidence, technical assessment and final resolution.
Connect the after‑sales case with the original project documentation.
Review and summarize representative quality issues internally.
Use the findings to reduce the possibility of similar issues occurring again.
